Privacy Policy

This Privacy Policy explains how VigiMobile (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website, products, and services. The text below is placeholder content and will be replaced with final client‑approved copy.

1. Information We Collect

• Account data (name, email, country) provided during sign‑up or checkout.
• Transaction details for eSIM purchases and subscription management.
• Technical data such as IP address, device info, and usage diagnostics.
• Support communications including tickets, emails, or chat transcripts.

2. How We Use Information

• Provide, activate, and support eSIM connectivity services.
• Process payments, detect fraud, and meet compliance obligations.
• Improve site performance, features, and customer experience.
• Send important service notices and account‑related updates.

3. Sharing & Disclosure

We may share limited data with trusted providers (e.g., payment processors, connectivity partners) only to deliver and support our services. We do not sell personal data. Contractual and security safeguards apply. Placeholder text to be replaced with the client’s final policy language.

4. Cookies & Tracking

We use essential cookies for core functionality and optional analytics to improve performance. You can manage preferences via your browser or site controls. This section will be updated with detailed cookie categories and retention.

5. Data Security

Security measures include encryption in transit, access controls, and regular reviews. No method is 100 percent secure, and we encourage strong, unique passwords and up‑to‑date devices.

6. Data Retention

We retain data only as long as necessary for service delivery, legal, and accounting purposes. Specific retention periods will be finalized with the client.

7. Your Rights

• Access, correction, deletion, and portability of your data where applicable.
• Object to or restrict certain processing and withdraw consent at any time.
• Lodge a complaint with a supervisory authority in your region.

8. International Transfers

Your data may be processed in countries with different laws. We rely on appropriate safeguards (e.g., SCCs) where required. Final language to be provided by the client.

9. Children’s Privacy

Our services are not directed to children under the minimum age defined by law. We do not knowingly collect their data. Parents can contact us to request removal.

10. Changes to This Policy

We may update this policy periodically. Material changes will be highlighted on this page with a new “Last updated” date.